1 reviews | Active since Jun 2014
ABSOLUTE PATHETIC SERVICE
My husband was in an accident last Wed 28-Feb-18, Outsurance has had the car towed away! BUT since 28-Feb we have received NO updates or feedback from our Insurance company Outsurance! We have been calling and e-mailing BEGGING for an update. As a client who's just been in an accident you need your Insurance company to offer you some form of relief and comfort of at least letting you know what is happening! Then 08-March Outsurance submits a debit order to my account (which was unpaid due to insufficient funds) when I called to inquire why this has been done - I was told my Lebo that they need to investigate as they are not sure!!!!! NOT SURE!!! THIS SERVICE WE'RE RECEIVING IS ABSOLUTELY PATHETIC AND GETTING WORSE!! AFTER THIS CLAIM I WILL BE LEAVING OUTSURANCE BECAUSE CLEARLY I AM NOT VALUED AS A CLIENT AND NEITHER IS MY BUSINESS BEING VALUED!!
Good day,
We will not tolerate nor condone bad service delivery.
Our management team has been in contact with you to get the matter resolved. We have discussed the refund with you regarding the incorrect debit to your account and a client liaison advisor has been appointed to stay in contact with you until your claim is finalised.
We apologise for the bad experience.
Thank you,
Kelvin
Good day,
We will not tolerate nor condone bad service delivery.
Our management team has been in contact with you to get the matter resolved. We have discussed the refund with you regarding the incorrect debit to your account and a client liaison advisor has been appointed to stay in contact with you until your claim is finalised.
We apologise for the bad experience.
Thank you,
Kelvin