Absolute incompetence

It is of great concern that I get a quote from a panel shop whom has stripped my vehicle to ensure that all relevant parts which needs replacement is on their quote. Then outsurance sends me a quote from another panel shop which does not include half of the damaged parts. Now after I took my vehicle to their suggested panel shop for assessment and additional recommendations were made by their panel shop. still they do not include them on their quotation. Furthermore I have to get feedback that my bumper, which is not repairable, will be send in for repairs and if they can not repair it, they will replace it with a second hand one or alternative one. Then there is the issue of their panel shop not being able to assist me with alternative transport during the repair process and they are not able to give me any feedback on to what they are going to do about it. I inquired if I should get another quote from the repairer and still no answer from them on this issue as well. I actually was a customer of outsurance in the past, but this is the simple reason why I have moved to another insurer. Up to date, no assessor has been at my vehicle at any time.