1 reviews | Active since Apr 2017
Absolute Disgust - Pressure Selling at its best.
Absolute disgust!!! I just called for a quotation for car and home contents insurance. After Outsurance being a lot more expensive than all other quotes I received, I could receive a discount - why must I ask for a discount???
Then, the guy told me "if I don't take the insurance immediately I will not qualify for the discount. How will it look for the manager if I don't immediately decide on Outsurance?. These was the words on the phone call.
Few points: 1. I have the right to review a bunch of insurance quotes at once - I don't have to decide on insurance immediately 2. "How will it look if I tell my manager..." - What type of reasoning is this? I don't care what the manager thinks - I am the customer. I have the right to decide where I want to cover and I don't have an obligation to sign the cover immediately.
All other insurers did beat the Outsurance quotation without me even asking for a discount. At Outsurance you have to ask for a discount. Oh, and what about the advertising to pay you if they can't beat the premium? Nothing like this, there were 1 000 reasons why they can't send the quote or pay the money.
On top of this, if I decide on the quotation tomorrow I won't get the discount - exact words by the agent. No other insurance company ever told something like this to me - pressure selling at its best.
I'm not sure how much money the people are paid to make those adverti*****ts on savings - because in the past 3 years Outsurance has never beaten a quote on my insurance from any other company. And I've not claimed ANYTHING to date on any insurance policy.
I am so glad this happened before signing with Outsurance. Never in my life will I trust Outsurance, absolute disgust with the service received - and I'm not even a client!!
Following our private reply of yesterday, Gaenor has been in contact with you.
She has explained that asking for the promotion, is part of the process.
She has also provided you with an email address that you can use for related queries.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Following our private reply of yesterday, Gaenor has been in contact with you.
She has explained that asking for the promotion, is part of the process.
She has also provided you with an email address that you can use for related queries.
We apologise for the inconvenience caused.
Regards,
OUTsurance
