Above and Beyond Duty

I had been having issues with the Outsurance app and had made several calls to the Call Centre. Eventualy I was put in touch with Marthinus van Rooyen who contacted someone from his IT department at home AFTER HOURS, and then called me back to work through the solution. Turns out my old non-barcoded ID number was to blame. And by the way, this was all done after he was supposed to have knocked off for the day.