1 reviews | Active since Jan 2023
Abhorrent and ***** service by Outsurance
On 9 December 2022 I registered a household insurance claim with Outsurance after damaged was caused by heavy rains in Soweto during the first week of December. The rain damaged roof and ceiling of my house and an outbuilding.
On 15 December 2022 a consultant by the name of Ms Palesa Molefe contacted my to notify me that she’s sore will conduct an assessment of the damage on 20 December 2022. The assessor from CRK Maintenance did the assessment and a report of the apparent damage was sent to Outsurance. On 22 December 2022 after no communication from Outsurance I contacted them and Palesa told me that they are going to pay for the ceiling only and not the roof as it is a maintenance issue. I highlighted that I recently made maintenance to the roofing and other parts of the house as is visible. I was however told that I have to fix the roof myself.
I lodged a complaint with Outsurance about my dissatisfaction on 3 January 2023 and I was contacted by Ms Bronwyn and told me that they are going to dispatch a different assessor. On 6 January 2023 an assessor came and to date I have not received feedback.
I am really frustrated because with every rainfall my furniture gets damaged due to leakages. I have been paying my premiums for biblically since 2019 and now they have left me in a stressful situation.
My claim number is : ***
Thank you for raising your concerns with us.
Further to our private response, we can confirm that our assessing team as well as our client liaison team have been in contact with you to address your concerns.
After the initial assessment was completed, we discussed it in detail with you and you weren't happy with the findings. We then appointed another service provider for a 2nd opinion to assess the damage. We have gone through both assessments in detail with you and our decision remains unchanged, we will only cover the internal damages as discussed.
We do apologise for your experience.
Regards,
OUTsurance
Thank you for raising your concerns with us.
Further to our private response, we can confirm that our assessing team as well as our client liaison team have been in contact with you to address your concerns.
After the initial assessment was completed, we discussed it in detail with you and you weren't happy with the findings. We then appointed another service provider for a 2nd opinion to assess the damage. We have gone through both assessments in detail with you and our decision remains unchanged, we will only cover the internal damages as discussed.
We do apologise for your experience.
Regards,
OUTsurance