KP
Kausar P

1 reviews | Active since Mar 2020

22 Mar 2020, 05:39

A very sad and very bad experience with Outsurance

I am sharing my experience with pain and grief, My car was hit by a outsurance client by jumping a stop sign, it was a straight hit in car from side. I submitted my claim with all relevant valid documents to Outsurance . Cut the story short, received a detailed email from outsurance representative stating that my car is written off because repair cost is more than R75000. After all calculations we can offer you R6700... I am lady with three school going kids who's car been destroyed by someone by his mistake and offered to take R6700 for repair that car that was assessed by their approved assessor that repair cost is R75000. I am sitting like no where...

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Replies (1)
OUTsurance
OUTsurance's reply27 Mar 2020, 13:35
Official
Good day Kausar,

Thank you for bringing this matter to our attention.

Every claim is dealt with on its own merits and we base our decision on the Law of Damages and information at our disposal. 

We escalated the matter to Isaac our legal manager who contacted you to address your concerns and he informed you that he will go through the matter in detail and will revert.

Sorry for the disappointment.

Regards,
OUTsurance