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SZ
Saffer72 ZA

1 reviews | Active since Mar 2009

03 Nov 2017, 10:03

A very dissappointed customer

I've been an Outsurance customer for more than 10 years, and never have I been more dissappointed with a consultant than with Bongi after our recent conversation. In fact, I am always a very calm and level-headed person, but I became so furious I had to hang up the phone on her to prevent me from blowing my top.

And the bottom line is that she was wrong, but would not listen to what I had to say, and refused to go and check what the correct facts are.

0
Replies (3)
SZ
Saffer72 ZA's update07 Nov 2017, 10:12
Reviewer Update
Still waiting to hear from Outsurance...
OUTsurance
OUTsurance's reply07 Nov 2017, 14:23
Official

Good day,

Thank you for bringing the matter to our attention. Yolandi our client services manager contacted you to discuss the cancellation process and that due to the agreement with the finance house we need to liaise with them regarding cancellation - this is to ensure your interests and the interests of the finance house are protected.

Thanks, Kelvin

SZ
Saffer72 ZA's update14 Dec 2017, 09:40
Reviewer Update
They still don't get it, and I suppose they never will. They are wrong, and they acted outside of their contractual rights. If I were more vindictive I'd pursue this matter further. But the contract is cancelled now, and I'll consider cancelling my vehicle cover with them too.