A tormenting wait it has been

I've been getting very great service reviews for Outsurance from close family and friends but I can't say my experience with Out has been as delightful. I logged a claim after my tv fell and subsequenty broke my watch and ipad screen trying to save it. I was told an assessor needs to come in and check the tv, unfortunately our times clash as I work during the week and was told they can't come and check it over weekends. It's been a very challenging week for my kids as they have had no access to tv and their favorite programmes, the inconvenience of waiting and then being told they are cancelling the claim. I'm really disappointed.