A so called mistake

The famous slogan "you always get something out". The experience of 28 years as a business policy holder this is what the company got out:

Just before lock-down, the 1st business vehicle accident claim in Feb 2020. 22 years later was the result in getting this out:

In this claim the Isuzu Bakkie was written off 6 March 2020 by OUTsurance, just to find it driving in Mpumalanga 21 May 2020 during lock-down with the original personalized number plates and company's branding still on the bakkie, as it was left with the accident. OUTsurance received the RC1 document 9 March 2020. It obviously remained in the company's name after a fine was received. No deregistration, no transfers after NCO documents was signed at OUTsurance Centurion head office 9 March 2020.

A original business policy since 1998 gets a brand new business policy number in 2023, after a so called migration. 25 years historical history lost. A residential property added in 2014, build in 2013 becomes the original business policy taken out in 1998. On the company's claim record at OUTsurance the R126 820.00 authorised amount for the Isuzu Bakkie paid out 10 March 2020, now becomes an amount of R32 709.97 on the very same day the accident occurred.

OUTsurance response: A mistake and errors made. "there hasn't been any negative impact to your policy profile as a result from this"