A nightmare with OUTSURANCE

Since 10 years I'm a claim free client of OUTSURANCE till someone drove into me and I had to report it to them. They were snappy and treated me with no respect. I had to phone them several times, always had someone else on the phone to whom I had to tell the whole story. They often promised me, that they will call me back > which didn't happen, so I had to call them again and go though the whole procedure again and again and again. It took them 3 weeks to pay me out as they had declared my car as a write off. This meant I was unable to buy another car. It's now almost 3 months ago and I still don't have my original car number! They said it's my fault, as I didn't ask them from day one, that I want to keep my number. Dealing with them was a nightmare and on top of all I have now lost my "no claim" bonus although the accident wasn't my fault! *People please don't believe their advertising >>>that you always get something out.