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Dudu M

1 reviews | Active since Sept 2017

20 Sept 2017, 10:55

A disgusting approach by Outsurance

I am furious with Outsurance as I have been with them for 5 years. i was involved in an accident and they are rejecting my claim as they say i was drunk. I was firm and honest with them to say I had 2 glasses of wine but does that determine that i was "DRUNK" did I exceed the "LIMIT" was I Intoxicated? I feel this is the best way of Outsurance in rejecting peoples claim. Firstly i was not at fault for the accident to occur then why am i treated like this if i have been paying with no faults for over 5 years. I need further action with this and if they want to decline my claim because of alcohol please feel free to have me tested then. Don't decline peoples claims on a HEARSAY. This is disgusting and disappointing by Outsurance my 5 YEARS of paying so much premiums with you.

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Replies (3)
OUTsurance
OUTsurance's reply21 Sept 2017, 14:05
Official

Good day,

Thank you for bringing the matter to our attention. We are not insensitive to the financial loss you incurred as a result of the rejection of the claim. Based on all the information from various persons as well as SAPS, which are contradictory to your own admission of consumption, our decision to rejected remains unchanged.

Thanks, Kelvin

DM
Dudu M's update22 Sept 2017, 08:20
Reviewer Update
And what prove do you hold with the SAPS and how i am not getting the proof that was mentioned to me. Your consultant that dealt with stated that i was drunk. Now it is a serious accusation and incrimination. I want to hold proof in my hands that i was based on the alcohol limit legislature. Please forward me docs that stated i was drunk ASAP and i will leave this to rest or take further, this is unruly.
DM
Dudu M's update26 Sept 2017, 09:06
Reviewer Update
And what prove do you hold with the SAPS and how i am not getting the proof that was mentioned to me. Your consultant that dealt with stated that i was drunk. Now it is a serious accusation and incrimination. I want to hold proof in my hands that i was based on the alcohol limit legislature. Please forward me docs that stated i was drunk ASAP and i will leave this to rest or take further, this is unruly.