A **** called OUTSURANCE

I put on a claim on the 10th of July for my Lost cellphone with Outsurance, my claim no***, ID no. *** and 10 days later still haven't heard from them, Outsurance is ****ming people they make sure they look for a reason not to pay you i don't know whether it's because of my race because their advisor Anel told me they will reject my claim, i don't know why theh take more than 10 days whereas there are companies like Naked insurance who takes about 3 days to replace or fix your device. I am frustrated because i am using my son's phone which he also uses for school work, Outsurance is Nonsense and expensive aswell, i was paying about R700, i am livid and i dont want people to go through what i am going through. How can you take more than 2 weeks to replace a cellphone, i feel sorry for those who insured their cars and other big items.