A big thank you to Anthea Brandt for literally being 1 in a million

This was meant to be a complaint and I posted that on Twitter. For over 4-6 weeks I had an intricate query and was being sent from pillar to post. I spoke to 2 different managers. Countless advisors and pulling calls from 2021 were an issue, along with resolving my refund request. On top of it all, when I wanted an NCB letter reflecting the item in question, I had to call a further 2 times until I stopped.

I managed to gather strength last week and go through to someone called Anthea. At that time, I JUST wanted the NCB letter and had let go of the rest of my query as I had been sent from pillar to post. She took my call, within the call, the NCB letter was sent to me. She kept me on the line to ensure that ALL my queries were met. By the next day, the calls requested were listened to and sent to me.

This took her less than 24 hours and if you check my policy notes you will see I spoke to EVERYONE. One consultant even said if I'm unhappy I must just lay a formal complaint, he said this because he either couldnt or didn't want to help me or my query was beyond his pay grade. Wow! Terrible service all round.

But Anthea Brandt reminded me what service is truly about. First Call resolution at its finest. Thank you!!

I hope you get all the praises. You are literally like 0.8% of the 100% of the people I spoke to who truly know what Customer Care is. Some meant well (on the call) but just never got back to me. Repeatedly.

Thank you!!!!