A BAD EXPERIENCE TURNED IN TO A GREAT ONE

HI AFTER A VERY BAD EXPERIENCE WITH A PANEL SHOP OUTSURANCE WITH OUT ME ASKING RITCH OUT TO HELP THAT REALLY MADE MY YEAR THANK YOU ONES AGAIN OUTRANCE MY CAR WAS AT A PANEL SHOP FOR ALMOST 17 DAYS AFTER I WAS TOLD THAT THE JOB WOULD TAKE 3 TO 7 WORKING DAYS TO MTOP IT ALL A DAY BEFORE PICK UP I WAS INFORM THAT MY CAR HAVE A FLAT TYRE AND IT CAN NOT BE FIX THE TYRE NEEDS TO BE REPLACE IT IS A SIDE WALL CUT .THIS COMPANY WAS NOT EVEN PREPARE TO DISCUSS . I LOG AND COMPLAIN TO OUTSURANCE WITH OUT ME MAKING A CLAIM OUTRANCE REPLACE MY TYRE THANK YOU OUTSURANCE