A agent called and opened a policy for me although I made him aware that I have not accepted any offers of a car as I had been applying for finance

Hello Zanele

Following our initial reply to you, we received feedback from our sales manager after having audited the call.
It was clear that our advisor handled your objections regarding start date very poorly. We sincerely apologise for the unprofessional service you have been subjected to. Internal discussions are held with the relevant staff member.

Regards
The OUTsurance Team