CA
Candice A
1 reviews | Active since Jan 2021
23 Apr 2025, 11:12
**********
I recently had a claim on a cell phone. I pay R890.05 per month for my Samsung Galaxy S22 Ultra. Vodacom quoted about R18000.00 to fix - they then got their own service providers to quote and it was roughly R14000.00. Outsurance then decided that they would rather replace the phone with a Samsung S24 - not to happy i decided i want to go with Apple! Now i must pay the xs for R390.00 which is fine and also R4299.00 to get the Apple. Now if im paying R890 to insure my Samsung valued at R31492 why must i pay in so much for a Apple 15 Valued at R18000.00 - I dont understand the maths here?????
Helpful (0)
Replies (2)0
Replies (2)CA
Candice A's updateReviewer Update
23 Apr 2025, 11:38I cannot see their private review!
CA
Candice A's update23 Apr 2025, 11:38
Reviewer Update
I cannot see their private review!
OUTsurance's replyOfficial
02 May 2025, 15:14Hello Candice
Following our response to your review, we received feedback from our claims manager, that contact was made.
The matter has been discussed and resolved with your husband. The replacement phone was changed to an Apple iphone. We were not aware of the preference, as your husband discussed this with the service provider only.
Apologies for the frustration.
Regards
The OUTsurance Team
Following our response to your review, we received feedback from our claims manager, that contact was made.
The matter has been discussed and resolved with your husband. The replacement phone was changed to an Apple iphone. We were not aware of the preference, as your husband discussed this with the service provider only.
Apologies for the frustration.
Regards
The OUTsurance Team
OUTsurance's reply02 May 2025, 15:14
Official
Hello Candice
Following our response to your review, we received feedback from our claims manager, that contact was made.
The matter has been discussed and resolved with your husband. The replacement phone was changed to an Apple iphone. We were not aware of the preference, as your husband discussed this with the service provider only.
Apologies for the frustration.
Regards
The OUTsurance Team
Following our response to your review, we received feedback from our claims manager, that contact was made.
The matter has been discussed and resolved with your husband. The replacement phone was changed to an Apple iphone. We were not aware of the preference, as your husband discussed this with the service provider only.
Apologies for the frustration.
Regards
The OUTsurance Team