JK
Jyoti K
1 reviews | Active since Apr 2017
10 Oct 2020, 12:08
9 October 2020
Since the beginning of September I have been requesting for a letter on my Insurance history to date the company keeps sending the same documents which is not correct... When I call the service line they keep forwarding my call to various department wanting an explanation each time this is so frustrating and annoying
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OUTsurance's replyOfficial
12 Oct 2020, 14:30Hello Jyoti
We are so sorry about the frustration and thank you for bringing the matter to our attention.
Our client care manager, Michael contacted you and explained the NCB you received up to now is a standarised document populated by our system.
We could have done better for you from the moment you first notified us the detail is not sufficient.
Michael assisted you and we thank you for accepting our apologies.
Regards
OUTsurance
We are so sorry about the frustration and thank you for bringing the matter to our attention.
Our client care manager, Michael contacted you and explained the NCB you received up to now is a standarised document populated by our system.
We could have done better for you from the moment you first notified us the detail is not sufficient.
Michael assisted you and we thank you for accepting our apologies.
Regards
OUTsurance
OUTsurance's reply12 Oct 2020, 14:30
Official
Hello Jyoti
We are so sorry about the frustration and thank you for bringing the matter to our attention.
Our client care manager, Michael contacted you and explained the NCB you received up to now is a standarised document populated by our system.
We could have done better for you from the moment you first notified us the detail is not sufficient.
Michael assisted you and we thank you for accepting our apologies.
Regards
OUTsurance
We are so sorry about the frustration and thank you for bringing the matter to our attention.
Our client care manager, Michael contacted you and explained the NCB you received up to now is a standarised document populated by our system.
We could have done better for you from the moment you first notified us the detail is not sufficient.
Michael assisted you and we thank you for accepting our apologies.
Regards
OUTsurance