CA
Christopher A
1 reviews | Active since Nov 2017
04 Jun 2024, 18:55
9 month claim no work done
My Parents put a claim through in August 2023 their car was ****** and damaged fortunately the ******* could not get away . We then contacted outsurance and got the claim process started . However after 9 months of so called repairs the car was returned in the condition it was sent . My parents are at a loss , how can one of the biggest insurers in the country not be able to find reputable people to carry out there work .
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OUTsurance's replyOfficial
11 Jun 2024, 15:17Good day Christopher,
Thank you for your review.
Further to our private response, we can confirm that our client liaison manager, Lindi, contacted you. Your parent's vehicle was assessed by a specialist who confirmed the damages to the engine weren't incident related. All incident related damages were covered, and the claim was settled in cash as agreed by your parents. Lindi advised you that if your parents get a 2nd opinion, we will review the matter.
We do apologise for your parent's experience.
Regards,
The OUTsurance Team
Thank you for your review.
Further to our private response, we can confirm that our client liaison manager, Lindi, contacted you. Your parent's vehicle was assessed by a specialist who confirmed the damages to the engine weren't incident related. All incident related damages were covered, and the claim was settled in cash as agreed by your parents. Lindi advised you that if your parents get a 2nd opinion, we will review the matter.
We do apologise for your parent's experience.
Regards,
The OUTsurance Team
OUTsurance's reply11 Jun 2024, 15:17
Official
Good day Christopher,
Thank you for your review.
Further to our private response, we can confirm that our client liaison manager, Lindi, contacted you. Your parent's vehicle was assessed by a specialist who confirmed the damages to the engine weren't incident related. All incident related damages were covered, and the claim was settled in cash as agreed by your parents. Lindi advised you that if your parents get a 2nd opinion, we will review the matter.
We do apologise for your parent's experience.
Regards,
The OUTsurance Team
Thank you for your review.
Further to our private response, we can confirm that our client liaison manager, Lindi, contacted you. Your parent's vehicle was assessed by a specialist who confirmed the damages to the engine weren't incident related. All incident related damages were covered, and the claim was settled in cash as agreed by your parents. Lindi advised you that if your parents get a 2nd opinion, we will review the matter.
We do apologise for your parent's experience.
Regards,
The OUTsurance Team