72 Milner Road Repairs

My claim number was ***. My house caught fire on 26 June, and the upper story was very badly damaged. I lodged a claim with Outsurance, who sent a forensic investigator to determine the cause, and named Stephan De Beer as the Project Manager. The contractor for the building repair, which included a new roof, was Western Province Construction. The process has been a long one, lasting altogether close to five months. I am very satisfied with the way the contractors worked, keeping lines of communication open, being realistic about time frames, and maintaining a friendly, amicable and flexible attitude. I'd like to name specifically Andries Jacobs and Antoinette Visagie and their team including Zali and Tsepo, both of whom stayed in the house providing security for some weeks.

In addition, I was able to negotiate with Western Province Construction to undertake some private work in connection with the rehabilitation of the house, which was also carried out promptly and on budget.

Dr Colin Darch 3 December 2021