JL
Juanita L
1 reviews | Active since Apr 2014
05 Mar 2026, 08:26
*******
Quick to try and sign me up. Tried 3 times to better my current insurer. Last interaction I mailed to state I wont be going with outsurance as my current insurer was still cheaper, Even included a screenshot from my bank app. They still responded with sorry to hear you won't be joining the outsurance family but come 1st of March the premium was debited from my account and now conveniently no one responds to mails or calls. I didnt even ask for the money they advertise they will pay if they can't beat your current premium but I still got ****med
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Replies (1)
OUTsurance's replyOfficial
05 Mar 2026, 10:17Hello Juanita
This is naturally concerning feedback. We are very sorry to see we were unable to offer you a more reasonable premium at the time as well as not having cancelled the policy.
We could not trace any messages to cancel your cover. If you rep**** to email correspondence we sent you previously, we would not have received the request, as this is an unmonitored mailbox with automated response.
We are requesting a client care advisor to call and assist you,
Regards
The OUTsurance Team
This is naturally concerning feedback. We are very sorry to see we were unable to offer you a more reasonable premium at the time as well as not having cancelled the policy.
We could not trace any messages to cancel your cover. If you rep**** to email correspondence we sent you previously, we would not have received the request, as this is an unmonitored mailbox with automated response.
We are requesting a client care advisor to call and assist you,
Regards
The OUTsurance Team
OUTsurance's reply05 Mar 2026, 10:17
Official
Hello Juanita
This is naturally concerning feedback. We are very sorry to see we were unable to offer you a more reasonable premium at the time as well as not having cancelled the policy.
We could not trace any messages to cancel your cover. If you rep**** to email correspondence we sent you previously, we would not have received the request, as this is an unmonitored mailbox with automated response.
We are requesting a client care advisor to call and assist you,
Regards
The OUTsurance Team
This is naturally concerning feedback. We are very sorry to see we were unable to offer you a more reasonable premium at the time as well as not having cancelled the policy.
We could not trace any messages to cancel your cover. If you rep**** to email correspondence we sent you previously, we would not have received the request, as this is an unmonitored mailbox with automated response.
We are requesting a client care advisor to call and assist you,
Regards
The OUTsurance Team