6 months to process a claim, no feedback

<p>i lodged a claim with Outsurance in December. Since then, I have dealt with four different agents - Matebalo Aphane, Prinella Chetty, Kelvin Hearder and Cardo Martin - in different departments at the company. Unless I emailed to follow up with the company, I would not hear from them for weeks, even months.</p> <p>Repeated back-and-forths to get l the items included on my provided quote dragged the process out at first, then, when it was finally agreed upon, the company dropped contact. Repeated emails yielded no response.</p> <p>I took to Twitter requesting an explanation, and was then passed on to Cardo Martin, who assured me, like all the other representatives, that my claim would be finalised and paid. This was last Friday. I have subsequently heard nothing. </p> <p>This is *****. The company has continued to receive my premiums without providing the service for which I pay. I have requested phone calls and explanations, but to no avail. My claim still has not been paid, and unless I harass the company I have no evidence to suggest it will. </p> <p>Just to be clear: this goes beyond bad service. By dragging this process out for so long, Outsurance has de*****ed me of several months' worth of premiums, which I expect to be refunded. </p>