6 months and still waiting on my claim to be finalised!

On 15 and 16 January, Mr. Odecious Jeche from J and G New Horizons was appointed to carry out extensive pruning of my blue gum trees. Unfortunately, the work resulted in significant damage to my property. This includes a bent steel gate that now requires lifting to open and close, a snapped fence in multiple areas, broken plants, a damaged pond, bird feeder, garden chair and bench, as well as punctures in the enclosure of my chicken coop.

Mr. Jeche’s company is insured with Outsurance, and a claim was registered on 3 February. However, nearly six months have passed now and the matter remains unresolved. Outsurance has informed me that they are only able to communicate through their client. Mr. Jeche advised me that he has paid the excess and is awaiting further action from the insurer and I’m being bounced around from the one to the other.

I am deeply frustrated by the lack of progress and transparency. I am not even certain whether all the damages I reported are included in the claim as Outsurance ‘can only speak to their client’. This experience has been extremely distressing, and I am disheartened by how long it has taken without any resolution or clear communication.

I am now turning to HelloPeter in the hope that both parties will take responsibility and work together to resolve this matter promptly and fairly.