6 Days later and no payment.

It was 6 days ago that I called Outsurance where I have pet cover. One of our babies was hospitalized after either eating something he found in the garden or he was stressed out about our move to another house. He was at the Vet on a Sunday and he had to sleep over... we settled the bill and two days after I called and put a claim in for Tommy. I was told by the consultant that they need to get the medical history of Tommy before they can process the claim. They advertise that they pay out quickly but this is false. Why pay for insurance? What does his history have to do with an emergency hospitalization? Clearly a way to prolong payments. I'm highly disappointed with Outsurance. I can understand if Tommy was in and out of Hospital but this was a once off case. I suggest doing your research before joining with them.