AP
Avani P

1 reviews | Active since Jul 2016

03 Jul 2018, 15:32

56% premium increase after 1 year of cover!

I took on building Insurance last year and was impressed by the quote given @ R275 for two properties so I took the cover. I was shocked to find out that as of 1 June 2018, my cover increased to R431. My cover increased by just over 56%. Is this what Outsurance does, give you a very low quote and promise no increases when you claim only to hike the price up after a year? I was told there would be an increase of 7-10%, not 56%. Outsurance, this is ridiculous and I will be cancelling my policy and will inform everyone I know who has an Outsurance policy of how you quote a fantastic price just to get the person to take on the policy. I want my money back!

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Replies (1)
OUTsurance
OUTsurance's reply09 Jul 2018, 11:31
Official

Good day,

Thank you for bringing this matter to our attention.

Mapula our Client Services Manager called you to discuss all factors that will influence a premium to increase at re-rate stage. All your concerns were addressed.

Sorry for the inconvenience caused.

Thank you,

Kelvin