5 months later Vehicle claim ongoing and I still don’t have my car. Incompetence from their staff and lies.

On the 1st of July 2022 at 20:23PM on Lever Road and Coubrough Road Midrand, Noordwyk I got involved in a vehicle accident by the traffic light. It occurred while I was awaiting the for the traffic light to open and a vehicle travelling same direction as me failed to stop behind me and smashed me from behind. Details of the other party were gathered and an accident report was filed with Midrand Police department.

A claim was submitted with OutSurance on 2nd of July 2022 and an assessor was allocated to conduct a virtual assessment with me on the 4th of July 2022 on the vehicle.

- 06 July 2022 OutSurance authorised ELJONEY Autobody Repairs for vehicle - 20 July 2022 vehicle parts went on back order with no estimate time of arrival - 11 August 2022 Vehicle was booked in for repairs with ELJONEY Autobody Repairs - 22 August 2022 request for additional parts or labour was submitted to OutSurance - 26 August 2022 OutSurance approved for additional parts and were ordered with supplier - 1 September 2022 Silencer for the vehicle went on back order without estimate time of arrival - 15 September 2022 Vehicle got assembled for pre delivery while awaiting for parts in back order - 19 October 2022 Silencer for the vehicle that went on back order was received by ELJONEY Autobody Repairs - 19 October 2022 Vehicle was booked in with ELJONEY Autobody Repairs - 21 October 2022 ELJONEY Autobody Repairs confirmed Silencer Fitment and estimated collection date to OutSurance being mid week 26 October 2022 - 24 October 2022 ELJONEY advised that there were more parts on back oder as I was doing follow ups (These current back order OutSurance has not authorised and there’s no evidence that they were ordered. Otsurance & Eljoney fails to give me correspondence on this as they would normally do so for all authorised additionals. ) - 25 October 2022 OutSurance dispatched an assessor to ELJONEY Autobody Repairs for failure to comply - 27 October 2022 Vehicle was booked with Audi Centre Centurion for calibration and RMI Setup - 08 November 2022 Quotation for repairs was sent out to ELJONEY for an approval to carry out the repairs at Audi Centre Centurion - 10 November 2022 Audi Centre Centurion notified me that they have completed the repairs and awaiting payment and Eljoney to collect vehicle - 10 November 2020 I receive an email from Julias Van Rooyen & Vinolia Eduwo sent an email stating:

“Good day Mr Mahlake Trust you are well Myself, Vinolia Eduwo, assessing manager Sinky Selepe are working very hard to resolve the issues for you. The agents, where your car is currently standing, have uncovered more damage, this time on the cables to a quantum of just over R18 000 which have been authorised for repair by Sinky this morning Audi will attend to these repairs immediately. At this point there’s nothing neither Myself, Sinky or Vinolia can do to expedite the situation. We depend entirely on Audi, we can only ask Johan at Eljoney for the update which we request frequently. The brackets that are on back order have also been authorised by Sinky and we wait for them arrive. Unfortunately we all are forced to be patient here till these repairs are done. If there are any changes or any developments, Myself or Vinolia will advise you. We will keep you updated Regard Charles Van Rooyen Client Liaison Officer – OUTsurance”

Throughout the time I have been in contact with both Eljoney Autobody Repairs , OutSurance and VW South Africa escalating the delays on numerous occasions with fail. I have experience the worst service from OutSurance and Eljoney till this day. So much incompetence and the never send you corresponded or call you back.

I dealt with the following people who have been assigned to my claim:

Julias (Charles) Van Rooyen OutSurance Claims *** ***

Vinolia Eduwo OutSurance Claims

Lennie Swanepoel Eljoney Autobody Repairs ***