44 telephone calls in three days!!!!!

I cannot believe how this company is run. It seems as no-one and the same department let alone different divisions speaks to each other. `I received 44 calls from people in OutSurance, who work in the same department, asking the same questions, duplicating work and generally being ***********. This is while I am trying to perform my job. To add insult to injury, every time I'm driving or cannot answer their incessant calls, they call my partner!!! When I gave them my partner's details, it was for emergency purposes ONLY. Not for incompetence in sorting out my claim. And now they have advised me that my car rental is expiring tomorrow and yet they haven't paid out and I cannot take delivery of another vehicle until I have paid over the deposit!!!!!! How does that work? Your company is *********** but the client, who is debited without fail with her premiums each and every single month and has never missed a payment, must now incur massive costs is she keeps the rental vehicle which she has to as she works in JHB and lives in Pretoria.