MK
Martin K
1 reviews | Active since Feb 2018
11 May 2023, 10:20
4 weeks and vehicle still not fixed by panelbeaters.
Why do Outsurance use panelbeaters that take more than 4 weeks to fix a vehicle which was not in a major accident. I am still without a vehicle - having to take leave waiting for the vehicle but the panel beaters not keeping to their word.
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OUTsurance's replyOfficial
15 May 2023, 16:02Hello Martin
The extended repair process and inconsistent response you received from our service provider resulted in much frustration and inconvenience we sincerely apologise for!
Rosey from our client liaison department has been in contact with you. The service provider has since provided you with a courtesy vehicle and today again confirmed they endeavour finalising the repairs for this Friiday.
Rosey will however keep you updated,
Thank you for bringing the unfortunate matter to our attention.
Regards
The OUTsurance Team
The extended repair process and inconsistent response you received from our service provider resulted in much frustration and inconvenience we sincerely apologise for!
Rosey from our client liaison department has been in contact with you. The service provider has since provided you with a courtesy vehicle and today again confirmed they endeavour finalising the repairs for this Friiday.
Rosey will however keep you updated,
Thank you for bringing the unfortunate matter to our attention.
Regards
The OUTsurance Team
OUTsurance's reply15 May 2023, 16:02
Official
Hello Martin
The extended repair process and inconsistent response you received from our service provider resulted in much frustration and inconvenience we sincerely apologise for!
Rosey from our client liaison department has been in contact with you. The service provider has since provided you with a courtesy vehicle and today again confirmed they endeavour finalising the repairs for this Friiday.
Rosey will however keep you updated,
Thank you for bringing the unfortunate matter to our attention.
Regards
The OUTsurance Team
The extended repair process and inconsistent response you received from our service provider resulted in much frustration and inconvenience we sincerely apologise for!
Rosey from our client liaison department has been in contact with you. The service provider has since provided you with a courtesy vehicle and today again confirmed they endeavour finalising the repairs for this Friiday.
Rosey will however keep you updated,
Thank you for bringing the unfortunate matter to our attention.
Regards
The OUTsurance Team