JM
Jared M
1 reviews | Active since Jun 2018
03 Mar 2026, 11:37
4 months of not canceling my policy forcing me to stop the debit order through my bank
Requested policy to be cancelled and 4 months later they were still debiting my account forcing me to cancel the debit order with my bank.
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OUTsurance's replyOfficial
09 Mar 2026, 12:18Good day Jared,
Your review was naturally concerning. After responding privately to you, we escalated the matter to our client services manager, Candy.
Please note, the email addresses that you sent your cancel request to, don't exist. We can confirm that your policy was cancelled and the refund processed.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to you, we escalated the matter to our client services manager, Candy.
Please note, the email addresses that you sent your cancel request to, don't exist. We can confirm that your policy was cancelled and the refund processed.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply09 Mar 2026, 12:18
Official
Good day Jared,
Your review was naturally concerning. After responding privately to you, we escalated the matter to our client services manager, Candy.
Please note, the email addresses that you sent your cancel request to, don't exist. We can confirm that your policy was cancelled and the refund processed.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to you, we escalated the matter to our client services manager, Candy.
Please note, the email addresses that you sent your cancel request to, don't exist. We can confirm that your policy was cancelled and the refund processed.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team