SG
Shakeel G
1 reviews | Active since Nov 2011
18 Nov 2022, 09:36
3RD party payment not finalised because we can't get a hold of our client.. LOL
Been having endless issues with this so called best in the industry business.. its been 3 months and counting and haven't had my 3rd party claim finalized because of pathetic excuses.. I would never in a million years change my current insurance or recommend them to anybody.. let them keep the 1500 for not beating a quote because the level of business ethics is below pathetic.. Outsurance get business side intact, u guys are a disgrace and a shame to deal with.. Up to my wits ends with you lot, excuse after excuse and no solution in sight..
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Replies (2)
OUTsurance's replyOfficial
22 Nov 2022, 13:05Hello Shakeel
Following our private reply to you, we again wish to apologise for the very long it is is taking us to finalise your 3rd party claim for you.
Our liability claims manager contacted you and explained we cannot proceed with the 3rd party claim until our own client has paid his excess. We will provide you with a further update as soon as possible.
Regards
OUTsurance
Following our private reply to you, we again wish to apologise for the very long it is is taking us to finalise your 3rd party claim for you.
Our liability claims manager contacted you and explained we cannot proceed with the 3rd party claim until our own client has paid his excess. We will provide you with a further update as soon as possible.
Regards
OUTsurance
OUTsurance's reply22 Nov 2022, 13:05
Official
Hello Shakeel
Following our private reply to you, we again wish to apologise for the very long it is is taking us to finalise your 3rd party claim for you.
Our liability claims manager contacted you and explained we cannot proceed with the 3rd party claim until our own client has paid his excess. We will provide you with a further update as soon as possible.
Regards
OUTsurance
Following our private reply to you, we again wish to apologise for the very long it is is taking us to finalise your 3rd party claim for you.
Our liability claims manager contacted you and explained we cannot proceed with the 3rd party claim until our own client has paid his excess. We will provide you with a further update as soon as possible.
Regards
OUTsurance
SG
Shakeel G's updateReviewer Update
17 Jan 2023, 08:59Another two months have passed and this matter is still not resolved, its with utter disgust that I have to resort to this again.. how long does a client take to pay for his error? Why am i being inconvenienced? There has been no further feedback since your last reply.. the service sucks majorly..
SG
Shakeel G's update17 Jan 2023, 08:59
Reviewer Update
Another two months have passed and this matter is still not resolved, its with utter disgust that I have to resort to this again.. how long does a client take to pay for his error? Why am i being inconvenienced? There has been no further feedback since your last reply.. the service sucks majorly..