3rd party claims - not important :( 3months now already and still nothing.

I wouldn't even give them a 1 star, I want to know how can you look out for your customer but not the person that your client drove into. My understanding would be sort out the other parties car 1st because your customer made the accident. Then sort out your client because your client was at fault so why punish the 3rd party. I fail to understand how this works. Your client benefit because he gets his car fixed but the 3rd party cannot even purchase a new vehicle with the funds you want to give, and for this reason I told my husband to cancel our policy with you as he also took out a policy now with you.