3rd Party Claim, Very very appauling service

<p>I had a claim on the 9 March with one of your client, claim number is ********** 04. My claims handler is Thelma Mnguni. I have been phoning for the past 4months for feedback with no luck. Thelma doesnt return my calls or respond to messages left for her. The other 2 parties who were involved in this same accident where paid by you already but i am getting the run around. I am so disgusted, is this what you call service. i need an aswer as in yesterday or else am going to the Ombudsman. I send pics of the car everything you required i comp**** then why am i not paid 4months later?</p>