3rd party claim terrible experience

Outsurance driver rammed into the back of my car at a red robot in mid-March. I lodged a 3rd party claim which Outsurance denied liability for on 11 May based on an untrue version of events. I rep**** their legal department on 15 May with a letter stating reasons why they should relook at their repudiation and was told by a legal consultant (S Pretorius) that management was looking into it. Now mid-June I have not received any feedback from anyone at Outsurance even after incessantly calling each week because 'noone is available'. I tried lodging a new claim on 5 June hoping it will be allocated to someone but that was ignored too. I was given contacts to the legal department manager (P Groenewald) who has also not responded to either my email or requests to call me back left by their call center operators.

Seeing these dirty tactics on the back-end of the business, I wouldn't dare switch to Outsurance or recommend anyone to be covered by a company going to every extent possible to look for false reasons to deny your claim when you need it.