3rd party claim taken for granted

I was involved in an accident on the 19/02/2018 where a car from a security company called omega security hit us F Chinnamuthu ID ********** 027082 cell ********** 782 registration of his car who also agreed it was his fault and accident report was done NU 34422/ND 807-351 omega security -reaction unit - ********** 911 where 3 cars were involved then the lady called Penny - ********** 713 with email accounts@omega security.co.za who is an administrator at omega put a 3rd party claim for us with their insurance which is outsurance and gave us outsurance number ********** 000/ ********** 490 where and the claim number is ********** 43 they kept on promising to give us the claim forms after a while we got the claim form but then still i'm strugling to get anything from them I have been dealing with the consultant from outsurance called Mathapelo Bokaba who has been making emty promises its now going to be 2months and nothing has been done which is so dissappointing and pathetic as their advert is saying they pay their claims within 2-5days but here i am been taken for granted my car was the worst as it was the most damaged one. these people have been sending me from pillar to post, where i have gone everywhere to get them everything they said they needed but still nothing has been done instead they phone me to give a a quote for joining their insurance which is the opposite of what i needed from them there was an agreement that it was their client who caused the accident and their insurance was gonna pay but now it seems as if they are running away