3rd party claim still outstanding

So much for outsurance and their values of honesty and humanity, I had a 3rd party claim that I loaded with outsurance, with consultant named Michael mazibuko, that was more than 4 weeks back..they send me a settlement letter telling me I must sign and send it back,which I did.since then,they ve been giving me run arounds.even at this day they are talking abt the claim is being payed ,even spoke to Michael team manager said the claim is payed urs gnn take 3 days .its been 3 weeks and 5 days they be been lieying yo me and my wife...I hope clients see this..people are being promised heaven when they taking policies with outsurance, but it seems like they can't even stick to their own values..this behavior from the advisor and team manager was unacceptable. My wife is tired of doing a follow up on them all the time without them having a decency of calling and explaining why all this delay. I called back on Friday asked another manager to assist and check how far was the claim.he told me the claim is not payed yet...all this calls where recorded, then saying the claim is already payed urs gonna take 3 days to clear.all those where lies.i hope this finds the hearts of our south Africans...outsurance values dont matter.