3rd Party claim

I got involved in an accident with one of their client and I sent all the revelant documents on 13th and 14th November pertaining the 3rd party claim and it was acknowledged on the 18th and informed that the process takes approximately 4-6 weeks to be finalized.

Did a follow up with them via email to check progress on the claim and also raised frustrations cause no one is communicating with me so I called them was told about the time frame and that the matter is still with management for feedback and management would need to confirm a few more things.

I'm the 23rd Dec 2024 I called again as usual was told that will get feedback on the 24th Dec 2024 by end of business... To my surprise as usual no communication I called on the day was told that the person dealing with my matter has left office was very disappointed and aggrieved cause their client vehicle his claim has been processed and he is the one that referred me to his insurance (Outsurance).

Today 27th Dec 2024 I called again since it's the 6th week since submission of the 3rd party claim the number is now diaverted to the message centre have been sent to pillar to post nd told that they will ask the relevant person to call me back.

Called 5 times and the last call the consultant told me that the people I want are all not in the office the whole department is not available.

I am really frustrated by the matter cause I use the vehicle to work and it's heartbreaking that every day I see my vehicle packed in garage in that condition the car is financed and paying a vehicle that is packed its not fair at all.

Transport wise I am inconvenienced and I'm losing a lot of money which is suppose to feed my family.

All I needed is the claim approved yes or no

If yes when If no why That's all I needed from Outsurance. They had all time 6 weeks to be specific but nothing they are all I mean the whole department not in the office to give feedback.

Lesson Learned : if you are involved in an accident and the person tells you about Outsurance will sort you out don't allow look for another alternative cause the stress levels will always be high and be frustrated while you are dealing with health matters from the accident.

Not letting this go will escalate the matter until my vehicle is fixed.

What a way to close of the year...