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DG
Dillon G

1 reviews | Active since Jul 2020

28 Jul 2020, 15:04

3rd party claim. Bad service.

I received a call from LANCELOT SEGOLA, legal department lying about looking at the footage of an accident. Informing me that they rejecting the claim and won't be paying based on the word of their client. While I have prove of how the accident happened!

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Replies (4)
OUTsurance
OUTsurance's reply30 Jul 2020, 13:42
Official
Hello Dillon

Thank you for your feedback, although alarming!
We are very sorry to read about the service you describe.

We requested you via private message yesterday to email us the claim no to the email address provided. Once received, we can then refer the matter to our liability claims manager who will call you.

Responding with the claim number here, will unfortunately not show, as this site does not display numerics.

Regards
OUTsurance
OUTsurance
OUTsurance's reply31 Jul 2020, 09:18
Official
Hello Dillon

Thanks so much for the detail.
It was pleasing to see you were contacted by our liability claims manager, who confirmed we are re-opening the claim as we were on the wrong!
Please accept our sincere apologies for the poor service you received from us!

Lebo discussed the way forward and we will ensure the claim is finalised for you as soon as possible.
Thank you for bringing the matter to our attention.

Regards
OUTsurance
DG
Dillon G's update04 Aug 2020, 14:10
Reviewer Update
Update :
The claim got reopened. I received great service from Lebo and Phumi. Thanks
OUTsurance
OUTsurance's reply04 Aug 2020, 14:46
Official

Hello Dillon

Thanks so much for your terrific response!
Passing your message on to both Lebo as well as Phumi.

Regards
OUTsurance