3rd Party claim against Outsurance? Don't even bother!!!!

3rd Party claim against Outsurance? Don't even bother!!!! Without Prejudice

3rd Party claim against Outsurance?

Don't even waist your time! Even if both the Outsurance client and your report shows their client was in the wrong... its very easy for them to say after "investigation" they will not pay out.

Let me explain I was driving to work on a Monday morning in traffic, it was a two way lane, one for turning left and the one on the right hand side for going straight, i wanted to be in the lane going straight, the outsurance client was in that lane at a standstill and a gap opened up and i turned in and then came to a standstill at the robot, i then saw in my rear view mirror that the outsurance client is not braking and i just tried to move to the left as much as i possibly can, but it was not enough and she side swiped my whole vehicle on the left handside and hit the vehicle in front of me, she immediately told me and the other party that she is so sorry and that her brakes failed, and gave both of us her insurance and contact details and permission to claim on her insurance. She was very helpful for 3 months, and suddenly was advised by outsurance to not admitt guilt and not to further discuss anything with me, and shortly there after i received a letter from outsurance to reject my claim, i then on recording spoke to the lady and the other party and send it through to outsurance and they still rejected the claim. I truly do not understand after two attempts with proof that they still say there client is not the guilty party after she admitted it herself to me and another party. To be honoust, i only spoke to the outsurance employee for the first time after three months sending emails back and forth, he never rep**** sameday, it mostly took over 2 weeks for a reply, when i spoke to him, he really treated me badly and didn’t even want to speak to me, and just told me that i was the guilt party and that it was my own fault, and that i must send more proof to get them to relook at the case, i send the two recording and still resend me a rejection letter. I was without my vehicle for over a month and had to make alternative arrangement and was left with a very high excess payment for something that wasn’t even my fault. Thank you outsurance for leaving the worst ever taste in my mouth that i have ever had

Its the second time ive posted this complaint and review, 5 days apart and no reply or response from anybody at outsurance, just proof that nobody at outsurance cares!!!