3rd Party claim against Outsurance? Don't even bother!!!!

Without Prejudice

3rd Party claim against Outsurance?

Don't even waist your time! Even if both the Outsurance client and your report shows their client was in the wrong... its very easy for them to say after "investigation" they will not pay out.

Let me paint a picture... The robots were out and the intersection turned into a four way stop.... It was my turn to proceed to drive through the intersection....the Outsurance driver neglected to stop, but instead just slowed down and then proceeded to drive forward after the vehicle in front of her pulled away. The truck in the left hand lane of the Outsurance driver was at a stand still at the intersection...therefor also confirming it was my turn to proceed and that I had right of way. (This is shown in both accident reports)

Keeping that in mind....

I had a 3rd party claim which was rejected. I have no idea how a big company like OUTsurance could do such poor work in so called "investigating". It took me 30 minutes to get the Outsurance client’s accident report from the traffic department indicating she was at fault in her own hand writing where it took OUTsurance 4 weeks to tell me that they would reject my claim.

But wait....there's more!!!!!!

To put the CHERRY on the CAKE.... We sent further emails back and forth to dispute this rediculous refusal letter. The Outsurance Employee then continued to advise why I was in the wrong..... but he was IN FACT actually talking about his own client,as he misread the accident report. This further confirming that the initial outcome is INCORRECT

Through this I have now been 5 months without the vehicle. Putting pressure on my personal as well as professional life.

I will in the following weeks also cancel ALL policies I have with OUTsurance as I have finally witnessed the POOR services that is delivered by them .

It is my only regret that I was claim free with another vehicle for 4 years, else I would have noticed the bad service sooner. I will also advise all my relatives of same.

Thank you for absolutely nothing.

Helpful tip to others sitting in the same boat (because your car is still sitting there bashed up)...If you dont have insurance...Sue client directly to avoid having to deal with Outsurance ****ty service.