BC
Bonolo C

1 reviews | Active since Nov 2020

10 Nov 2021, 14:05

3rd Party

Hi. Was bumped by the Outsurance clients from the back tell you what, Outsurance turned me down and decided to cancel the claim, all the sweats and time wasted to try to submit and explain for 3 weeks,they decided to drop me...we have 27 cars insured with Outsurace they had the same incidents like me but because they were the Outsurance clients they got the help so now because I'm the other party (black young girl) with 2 witnesses..the old white man which is their client gets a trophy he gets away with the accident he caused.. Outsurance tell their clients that we will fix their car and claim back from other insurance in a situation like this. But trust me they fail to do that to the 3rd parties..no investigation nothing...they took their client 's story against 3 people which is me and 2 witness..be telling us nooo if someone bumbs you from the back is that person's fault.pity for some of us. Clearly getting money out of people's bank account is the best thing you are doing. I can't believe I left MyWay hoping to join Outsurance..

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Replies (1)
OUTsurance
OUTsurance's reply12 Nov 2021, 12:02
Official
Good morning Bonolo,

Further to our private reply, on receipt of your complaint, our legal manager Mmeli has been in contact with you.

He has reviewed the claim and based on a few inconsistencies has re-opened the matter.

He has discussed the recourse, and you informed him that you are happy with the outcome. 

We apologise for the inconvenience caused.

Regards,
OUTsurance