3 years to Cancel and FNB Homeloan Policy

<p>We bought a house through FNB Homeloans and were surprised to get a Policy Schedule from OUTsurance without our approval. Our home is insured through the body corporate and I advised OUTsurance of the matter. But since then it has not been processed.</p> <p> </p> <p>I only realised this when looking at my husbands statement realising the premium has been deducted. I contacted them and they said I could phone FNB for them to send a request. I have been going back and forth with FNB and finally today we received an email and sms stating that FNB has sent through the request to Outsurance. I quickly contacted OUTsurance to get this sorted and was told the mail has not been allocated.</p> <p> </p> <p>I asked to speak to a TM/Manager and was put through to a Yolane who was very stubborn and arrogant sticking to that she will contact me "during the course of the day". When I asked for a time she stuck to her guns. So I am left again to wait for God knows when to get this matter reslved. A matter that needed to be resolver 3 years ago.</p> <p> </p> <p>I don't see why it must be so difficult to cancel a policy which you did not accept in the 1st place.</p> <p> </p> <p>I dont see why I must jump through hoops. 1st call respolution would be ideal, but still, many calls later I am left with "we will call you back". I have lost my patience.</p>