JB
Jane B
1 reviews | Active since Jul 2019
30 Sept 2019, 18:21
3 weeks for a fender bender
I had a fender bender. Outsurance was quick to approve repairs, but didn't want to replace parts. According to the panel beaters. Outsurance didn't 'see' how bad the damage was on the photos. We are now on day 21, and the car is still not repaired properly. The mirror was scratched and not repaired, parts didn't fit properly. Shoddy untidy work. Phoned Outsurance to complain. Absolutely nothing happened. I got in my own assessor, who picked up all the problems. If he hadn't checked, I would have a very Badly repaired car. Panel beaters are Accomplished Auto Body repairs East London. Accomplished? Ha!! I've had no car for 3 weeks!!!
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OUTsurance's replyOfficial
02 Oct 2019, 15:58Good day Jane,
Thank you for bringing the matter to our attention. Your complaint was obviously concerning and we escalated the matter to a claims manager.
Lebo contacted you to address your concerns regarding your overall claims experience. You informed him you will send him a list of the issues you have with the vehicle. The parts have been ordered and in the interim you are using your vehicle as it is drivable,
Lebo will remain in contact with you up until the work has been completed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for bringing the matter to our attention. Your complaint was obviously concerning and we escalated the matter to a claims manager.
Lebo contacted you to address your concerns regarding your overall claims experience. You informed him you will send him a list of the issues you have with the vehicle. The parts have been ordered and in the interim you are using your vehicle as it is drivable,
Lebo will remain in contact with you up until the work has been completed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply02 Oct 2019, 15:58
Official
Good day Jane,
Thank you for bringing the matter to our attention. Your complaint was obviously concerning and we escalated the matter to a claims manager.
Lebo contacted you to address your concerns regarding your overall claims experience. You informed him you will send him a list of the issues you have with the vehicle. The parts have been ordered and in the interim you are using your vehicle as it is drivable,
Lebo will remain in contact with you up until the work has been completed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for bringing the matter to our attention. Your complaint was obviously concerning and we escalated the matter to a claims manager.
Lebo contacted you to address your concerns regarding your overall claims experience. You informed him you will send him a list of the issues you have with the vehicle. The parts have been ordered and in the interim you are using your vehicle as it is drivable,
Lebo will remain in contact with you up until the work has been completed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance