tN
trevor N
1 reviews | Active since Jul 2011
18 Aug 2020, 11:11
3 weeks and no windscreen
it is approaching week 3 and my windscreen has still not been replaced. first outsurance took short cuts and tried to fit a pirate part. The I got an SMS indicating a client Liaison officer will contact me. Well 5 days later still no contact.
Helpful (0)
Replies (4)0
Replies (4)
OUTsurance's replyOfficial
18 Aug 2020, 15:40Hi Trevor
What you describe is very concerning and we would like to investigate and assist accordingly. We know what it feels like to be waiting for a resolution to a problem, and we're sorry we put you in that situation.
We are escalating your complaint to our Client Liaison Manager for urgent attention and assistance. We will be in touch shortly.
Regards
OUTsurance
What you describe is very concerning and we would like to investigate and assist accordingly. We know what it feels like to be waiting for a resolution to a problem, and we're sorry we put you in that situation.
We are escalating your complaint to our Client Liaison Manager for urgent attention and assistance. We will be in touch shortly.
Regards
OUTsurance
Best regards,
OUTsurance's reply18 Aug 2020, 15:40
Official
Hi Trevor
What you describe is very concerning and we would like to investigate and assist accordingly. We know what it feels like to be waiting for a resolution to a problem, and we're sorry we put you in that situation.
We are escalating your complaint to our Client Liaison Manager for urgent attention and assistance. We will be in touch shortly.
Regards
OUTsurance
What you describe is very concerning and we would like to investigate and assist accordingly. We know what it feels like to be waiting for a resolution to a problem, and we're sorry we put you in that situation.
We are escalating your complaint to our Client Liaison Manager for urgent attention and assistance. We will be in touch shortly.
Regards
OUTsurance
Best regards,
tN
trevor N's updateReviewer Update
18 Aug 2020, 16:11Don't bother with the "client liaison" manager. Been waiting 6 days for them to call. tried to call a manager today and was told one will call me. Still waiting for that
tN
trevor N's update18 Aug 2020, 16:11
Reviewer Update
Don't bother with the "client liaison" manager. Been waiting 6 days for them to call. tried to call a manager today and was told one will call me. Still waiting for that
tN
trevor N's updateReviewer Update
18 Aug 2020, 17:49Still waiting for someone to call.
How can a simple windscreen clame be so hard. I am tired of this, and will be looking for another insurer tomorow.
Outsurance you are so, so pathetic
How can a simple windscreen clame be so hard. I am tired of this, and will be looking for another insurer tomorow.
Outsurance you are so, so pathetic
tN
trevor N's update18 Aug 2020, 17:49
Reviewer Update
Still waiting for someone to call.
How can a simple windscreen clame be so hard. I am tired of this, and will be looking for another insurer tomorow.
Outsurance you are so, so pathetic
How can a simple windscreen clame be so hard. I am tired of this, and will be looking for another insurer tomorow.
Outsurance you are so, so pathetic
OUTsurance's replyOfficial
19 Aug 2020, 16:33Hi Trevor
You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing service delays regarding your claim. We completely understand how the experience has made you feel and you have every right to be upset in this situation.
Please allow us the opportunity to correct where we failed you in our service to you. Our Manager is calling you right away.
Regards
OUTsurance
You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing service delays regarding your claim. We completely understand how the experience has made you feel and you have every right to be upset in this situation.
Please allow us the opportunity to correct where we failed you in our service to you. Our Manager is calling you right away.
Regards
OUTsurance
Best regards,
OUTsurance's reply19 Aug 2020, 16:33
Official
Hi Trevor
You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing service delays regarding your claim. We completely understand how the experience has made you feel and you have every right to be upset in this situation.
Please allow us the opportunity to correct where we failed you in our service to you. Our Manager is calling you right away.
Regards
OUTsurance
You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing service delays regarding your claim. We completely understand how the experience has made you feel and you have every right to be upset in this situation.
Please allow us the opportunity to correct where we failed you in our service to you. Our Manager is calling you right away.
Regards
OUTsurance
Best regards,