1 reviews | Active since Feb 2018
3 weeks and counting for a replacement oven
3 weeks ago yesterday our oven caught fire due to faulty wiring, and according to the claims assessor that particular brand has demonstrated repeated instances of same. The first time we actually saw any sort of contractor was 2 days ago. We have no confirmed date for the replacement or any work, all we have been told is that an electrician needs to come out and they will arrange it at some point. Quite frankly this is pathetic - we have 2 small children in the house and have been trying to feed them hearty meals using a microwave and our imagination. This is the first time we have claimed from Outsurance and hopefully the last; I can't think of a good reason to stay with them as an insurer.
Hello Joel80
Thank you for bringing the matter to our attention and also for accepting our sincere apologies for the delay and subsequent inconvenience you have suffered up to now.
Prinella has been assisting and the new oven has been fitted and properly fitted as the fascia is slightly wider.
The electrician has been assigned to assist with the constant tripping and also assess the cause of the damage to the old oven.
Regards
Dinky
Hello Joel80
Thank you for bringing the matter to our attention and also for accepting our sincere apologies for the delay and subsequent inconvenience you have suffered up to now.
Prinella has been assisting and the new oven has been fitted and properly fitted as the fascia is slightly wider.
The electrician has been assigned to assist with the constant tripping and also assess the cause of the damage to the old oven.
Regards
Dinky