2years, no reply..

Dear reader

I'm a member of outsurance since 2005 (so around 16 years) with no claims other than I think a windshield replacement in 2010 when a small rock that hit it started a spreading crack and nothing regarding. not a single payment missed. ie good stable income. no expense.

Around the start of covid I mailed outsurance for quotes/options to adjust my Policy Schedule since moving to a work from home scenario and not having driven the vehicle a while.

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On Fri, Apr 24, 2020 at 1:01 AM:

Good day Please email me what other options do you have for insurance and pricing or direct me to where it might be listed on your website as I haven't driven my vehicle in a month due to the lockdown and thus no longer need the insurance.

Mon, Feb 1, 2021 at 5:52 PM

Car rarely drives anymore, only for shopping once a month, battery died about 4 times so far due to just being parked, I dont really think I need the insurance anymore - been paying throughout the lockdown and work from home remotely over the internet. In terms of car-value, I think I paid of the car twice now just in insurance fee, so yes, any form of reduction could be useful or I need to change package perhaps

I already contacted you about this last year and never got reply its now 11months about, while you kept deductions going, thanks a lot for the non-care of your client's budget.

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Mon, May 24, 2021 at 9:02 PM

So its about two years now since my query on Fri, Apr 24, 2020 below to try adjusting my premium as other providers offer similar cover for +- R380 compared to my near R600 with you.eg. Budget 375 A&G 377 Virseker 379 Dialdirect 395 - 415 (via Hippo) The car is used maybe 1day a month or less now due to working from home.

If you cannot adjust my premium with some back-payment or compensation for having ignored my requests the previous years, then consider this a cancellation and I'll be going public. This is currently still a private matter and soon to be strike3.

Thank you.

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Naturally as one can imagine this was finally followed up with a number of calls/email in one day and the premium was hastily adjusted to be on par with the other insurers, however no compensation of any sort for the two years I over-payed since request so to speak.

There were a few other issues in the past too, such as asking a do not tow sticker with the badge/adverti*****t for the car, as i only received that for the very first car I ensured. There at east was promised to send, but nothing came of it, but its alright and not my problem and I will currently require to be paid to display their branding.

As I did warn Outsurance about going public, I'm now proceeding to do so for the next two years, because that is how long I was *****ed over this time. Feel free to let me know of all the wonderful social media outlets where one can share stories of sharks or otherwise businesses one wouldn't want to recommend doing business with.

Thank you.