1 reviews | Active since Aug 2016
25 minutes of sales talk then phone put down in ear
<p>I just spent 27 minutes on a call to a call agent, MESHACK GAMA who was doing the stock standard sales talk (happy, helpful, etc)</p> <p> </p> <p>I advised him that I would like a quote emailed to me as need to resolve my current broker issues and a claim thats in process.</p> <p> </p> <p>Once he "hadnt" got the sale the attitude changed. He kept on pushing for cover from 1 Sept 2016. Once again stated send me a quote and would contact back. He said okay... and cut the call???</p> <p> </p> <p>I was happy with the premium but after this rudeness I will not do buisness with outsurance.</p>
Your service experience was disappointing and not what we wish for any client to have. You have our apologies for the time consuming exercise and wrong impression you were left with.
Our sales manager, Zahaid audited the call and tried to reach you to discuss your concerns. It is also concerning that you did not receive the quote he sent you at the time.
We will appreciate the opportunity to discuss the matter with you when you have time to contact Zahaid.
Regards
Dinky
Your service experience was disappointing and not what we wish for any client to have. You have our apologies for the time consuming exercise and wrong impression you were left with.
Our sales manager, Zahaid audited the call and tried to reach you to discuss your concerns. It is also concerning that you did not receive the quote he sent you at the time.
We will appreciate the opportunity to discuss the matter with you when you have time to contact Zahaid.
Regards
Dinky