22 Years of Loyalty – Gone in One Quote

I’ve been a loyal Outsurance client since 2002, with multiple policies over the years — vehicles, business, home contents, and even pet insurance. I’ve also referred countless friends and family, genuinely believing in the promise that “you always get something out.”

After my first-ever accident in September, I was impressed by the claims process — professional, efficient, and fair. I had every reason to stay loyal.

But when I requested a quote for my new vehicle, I was absolutely stunned. The premium was almost double what five other insurers quoted me for identical cover. I understand a claim might affect my risk profile, but not to that extreme.

It’s disappointing that after more than two decades of loyalty, Outsurance didn’t even try to match a fair offer. I’ve since moved all my policies to Dotsure and Prime — and yes, I’ll be calling to claim my R500, since they made no effort to keep a long-term client.