20+ years of loyalty met with zero empathy regarding burglary claim and total indifference from management

I have been a loyal OUTsurance client for over 20 years, but after my recent experience, I am appalled by the lack of service. In 2024, my home was burgled. I processed a claim for the items I initially noticed were missing, but later discovered my sentimental wedding jewelry (mangalsutra, hand chains, and wedding ring) was also taken. Because I have been divorced since 2018, these items were in storage. I only realized they were gone when I went to retrieve them to fulfill a promise to my daughter and niece. When I reported this legitimate loss, the manager was incredibly dismissive, stating it was "too late" and that "OUTsurance is a business." "Imagine if we paid out all claims" Even after explaining my 20-year history with the company and the valid reason for the delay, the manager showed zero empathy. When I mentioned that I would be forced to take my business elsewhere, she was completely indifferent and made it clear she did not care if I left. After two decades of paying premiums, to be treated with such coldness is unacceptable. I am seeking a fair review of this claim based on the documented burglary and my long-standing loyalty.