2 Cases mismanaged by Outsurance

Hi, I am writing on behalf of my parents. They had 2 incidents with their vehicles. The 1st incident was a claim for repairs after someone threw a rock through the windscreen while they were driving. The 2nd claim was for hail damage to a vehicle .

For the 1st Incident (windscreen repair), case number ********** 08 - The car was repaired in January/February 2017. On 22 March 2018 when there was a lot of rain over most part of the country my parents needed to go to Pretoria for an appointment. On their return to the car the driver side of the car was soaked with water. My parents reported this twice to Outsurance but nobody is getting back to them.

For the 2nd Incident (hail damage) case number ********** 67 - The car was repaired in October 2017, but the panel beater - unique auto body and advanced collision centre in Witbank - damaged the roof lining in the process of repairing the hail damage. This was reported to Outsurance 3 times. They promised to get back to them, but until today nobody contacted my parents to have this resolved.

Could the 2 cases please be investigated and my parents contacted to have this resolved as soon as possible .

Thanking you in advance Adele van der Merwe