1 reviews | Active since Nov 2016

19 Nov 2016, 07:10

*** - Neritha

<p>After having a horrible experience with User Electronics tech guy, this claim was saved by a very efficient and friendly Neritha. She gave excellent advice and she was in charge of the claim the whole time and made me feel at ease that OUTsurance stays one of the best insurance companies. Neritha you are a leader in the making, keep up the work rate and client service and you will go far.</p> <p>To OUTsurance I appeal that you look at your service provider, the initial contact - Reona - was great, but when it came to the technician saw one problem and did not bother to do any other assesments, a letter was forwarded to Neritha stating the facts and my grievance.</p>

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Replies (1)
OUTsurance
OUTsurance's reply21 Nov 2016, 08:26
Official

Hi Yssel,

We do apologize for the lack of service from our service provider.

As discussed telephonically, thank you for bringing this matter to our attention. We will escalate this matter to ensure this does not happen again.

Thank you for the wonderful compliment for Neritha. We will inform her manager:-)

Regards,

Kelvin

Best regards,