12 months + to cancel a contract
My aunt has just alerted me that outsurance has been deducting an amount of R2373 every month, this is after she has made numerous attempts to cancel her insurance. I personally found her competitive insurance for two vehicles for less then the said amount instead of insuring one car at R2373. I was with her when they said she has to serve a 30 day notification. This has been happening since last year April as she tells me. She tells me that she keeps attempting to get it canceled but the agents keep failing to listen to her
Hello Bhekumuzi-skosana
Thank you for bringing the matter to our attention.
It is naturally alarming to see the policy was not cancelled.
I have since contacted your aunt. I informed her I could not trace any previous request for us to cancel the facility. We also paid her an OUTbonus on 21 August 2017 which she did receive.
In order for us to assist, I did request she emails me a copy of her current schedule. We will then cancel the policy and also do a dual insurance refund for her. Her current insurer can then also do a dual insurance refund for her.
Please email me the schedule to: ***
Regards
Dinky
Hello Bhekumuzi-skosana
Thank you for bringing the matter to our attention.
It is naturally alarming to see the policy was not cancelled.
I have since contacted your aunt. I informed her I could not trace any previous request for us to cancel the facility. We also paid her an OUTbonus on 21 August 2017 which she did receive.
In order for us to assist, I did request she emails me a copy of her current schedule. We will then cancel the policy and also do a dual insurance refund for her. Her current insurer can then also do a dual insurance refund for her.
Please email me the schedule to: ***
Regards
Dinky
Hello Bhekumuzi-skosana
Thank you for bringing the matter to our attention.
It is naturally alarming to see the policy was not cancelled.
I have since contacted your aunt. I informed her I could not trace any previous request for us to cancel the facility. We also paid her an OUTbonus on 21 August 2017 which she did receive.
In order for us to assist, I did request she emails me a copy of her current schedule. We will then cancel the policy and also do a dual insurance refund for her. Her current insurer can then also do a dual insurance refund for her.
Please email me the schedule to: ***
Regards
Dinky
Hello Bhekumuzi-skosana
Thank you for bringing the matter to our attention.
It is naturally alarming to see the policy was not cancelled.
I have since contacted your aunt. I informed her I could not trace any previous request for us to cancel the facility. We also paid her an OUTbonus on 21 August 2017 which she did receive.
In order for us to assist, I did request she emails me a copy of her current schedule. We will then cancel the policy and also do a dual insurance refund for her. Her current insurer can then also do a dual insurance refund for her.
Please email me the schedule to: ***
Regards
Dinky